Order Online

Q | How do I place my order? 

1. Select all of your brownies (half-dozen minimum).
2. Checkout
3. Put in billing information.
4. Add a handwritten card (If necessary. Don’t forget the note).
5. Put date + time in “Please indicate what date + time you’d like to pick-up your order.”
6. Select Store Pick-up.
7. Put in your card information.
8. Place your order.

 

Q | What are your pick-up days + hours?

• Monday – Friday | 11:00 AM to 6:00 PM
• Saturday – Sunday | Closed

 

Q | What is “The Warming House By OHMB’s” address?

A | 1700 Grand Ave St. Paul, MN 55105

 

Q | How far in advance do I need to place my order? 

A | All orders are to be placed two hours in advance from pick-up. If you’d like to place an order sooner than that, give us a call at the number below and we’ll see if we can fit your order in, no guarantees, but let’s see what we can do!

 

Q | Is “The Warming House By OHMB” open to the public to walk in and pick-up brownies?

A | Unfortunately not, its strictly for production only and access is for the OHMB Team Members ONLY. NO PUBLIC ACCESS.

 

Q | How can I purchase brownies if you’re not open? 

A | Curbside store pick-up following “How do I place my order?”

 

Q | How do I get my brownies when I arrive? 

A |  Recommendation

1. Send us a text with an ETA 763.767.6330.
2. Call us when you arrive and we can bring your brownies out. Please don’t try and walk in our store 🙂

 

Q | How should I store my brownies?

A | They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

 

Q | Am I able to return or get a refund on my order after it is placed?

A | All orders are final after submitting them. We do not refund or cancel orders after they have been placed.

 

If you have any questions, please reach out to your #BrownieDealer. 

C | 763.767.6330

E | OHMBrownies@gmail.com

Q | How do I place my order? 

1. Select all of your brownies (half-dozen minimum).
2. Checkout
3. Put in billing information.
4. Add a handwritten card (If necessary. Don’t forget the note).
5. Select Local delivery, NOT Store Pick-up.
6. Put in your card information.
7. Place your order.

 

Q | When do I need to place my order by for delivery by?

A | All orders are due by NOON 1 day prior to your delivery zone’s scheduled delivery. All orders placed after noon 1 day prior will be delivered the following week, but please see the ***recommendation below.

***If you missed getting your order in by noon, you can always call your #BrownieDealer and see if your order can still make it out for your zone’s scheduled delivery.

 

Q | Where can I find the DELIVERY ZONE SCHEDULE? 

A | Two tabs above under “Delivery Zone Schedule.”

 

Q | What if I need my brownies delivered on a different day? 

A | We may or may not be able to fulfill this request, If we’re able to, an increased delivery charge will apply. You can always get your brownies delivered early and you can pop them in the freezer when they’re ready to be served.

 

Q | When will my brownies be delivered by? 

A | Business Orders: When placing your order put in the order notes when you need your order delivered by.

A | Residential Orders: We build our delivery schedule based off of all the orders that come in and cannot guarantee a specific time, especially when weather and road conditions are involved.

 

Q | If I’m not home, what do we do about this? 

A | Your #BrownieDealer will put your on your door handle. If you want, this will help in the warmer months, place a cooler outside your door that we can place your brownies in. If your order has been outside for a little while that day, pop your brownies in the freezer before eating.

 

Q | How should I store my brownies?

A | They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

 

Q | Am I able to return or get a refund on my order after it is placed?

A | All orders are final after submitting them. We do not refund or cancel orders after they have been placed.

 

Q | Whose responsible? 

A | After an order is dropped off, OHMB is not responsible for any orders that are left outside for extended periods of time, stolen and orders that are delivered to the wrong address (If we are given the wrong address on the order notes). If your address is being goofy and when put in a GPS app brings you to a different location, please drop a pin and in the order notes put the correct pin or coordinates.

 

If you have any questions, please reach out to your #BrownieDealer. 

C | 763.767.6330

E | OHMBrownies@gmail.com

Q | How do I place my order? 

1. Select all of your brownies (exact half-dozen or full-dozen). We will have to cancel the order and start over if this is not followed. Any brownies over a full-dozen will be an addition charge for shipping.
2. Checkout
3. Put in billing information.
4. Add a handwritten card (If necessary. Don’t forget the note).
5. Select Shipping, NOT Store Pick-up or Delivery.
6. Put in your card information.
7. Place your order.

 

We do NOT ship these brownies (Your risk if requested):

• Brownies containing fruit (Raspberry Cream Cheese, Apple Crisp etc.)
• Brownies containing marshmallow (S’mores, Slap-Shot & Puck-up)

 

Q | When do I need to place my order by for delivery by?

A | All orders are due by NOON Friday. We ship orders the following Monday.

 

UPON REVEIVING YOUR ORDER

1. THIS IS YOUR INSURANCE if something happened our end when preparing your order for shipping, otherwise a replacement is void. Before you break the packing tape on the box (breaking the tape voids replacement) record a 360 video of your unboxing.
2. It’s a strong OHMB recommendation to place your brownies in the freezer before eating to stiffen them back up.
3. wait 15-30 minutes and enjoy 🙂

 

Q | How should I store my brownies?

A | They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

 

Q | Am I able to return or get a refund on my order after it is placed?

A | All orders are final after submitting them. We do not refund or cancel orders after they have been placed.

 

Q | Whose responsible? 

A | OHMB is not responsible for your shipping order once it leaves our shop, unless there is something that happened during preparation of the order in the box. We cannot control how the parcel service handles your product, if there is a delay in shipping or if you or the recipient lets the package sit on the doorstep for a period of time after the order has been delivered. The risk falls on the person ordering the product and not OHMB.

 

If you have any questions, please reach out to your #BrownieDealer. 

C | 763.767.6330

E | OHMBrownies@gmail.com

Q | I have specific allergies, how do I know if your brownies are safe for me to eat?

A | We cannot guarantee zero cross-contamination of allergens, but we do everything we can to prevent it. Our environment contains gluten, peanuts, tree-nuts. All of our products contain dairy and eggs. Our Gluten-Free Friendly brownies are prepped on a separate cleaned and sanitized counter and are baked in a different oven.

 

Q | How should I store my brownies?

A | They are best kept stored in the freezer if not immediately consumed. Remove 15 minutes before serving.

 

Q | How should I eat them?

A | That’s a preference question!

• Straight out of the freezer.
• Warming them in the microwave:
  • Let your brownies sit out for 15 minutes.
  • Slightly Warmed | 10 seconds
  • “Tweener” | 15 Seconds
  • Ooey-Gooey | 20 Seconds
• Over some ice cream for the ultimate experience!

 

If you have any questions, please reach out to your #BrownieDealer. 

C | 763.767.6330

E | OHMBrownies@gmail.com